Grievance Process

The Wimberley ISD Board of Trustees encourages employees, students and parents, and members of the public to discuss their concerns with the appropriate teacher, principal, or administrator who has the authority to address the concerns.  Usually these complaints or concerns can be addressed by a phone call or a conference with the teacher or principal.  For those complaints and concerns that cannot be handled so easily, the district has adopted a standard complaint policy in the district’s policy manual.  In general, the student, parent, employee or member of the public should submit a written complaint (Level 1) to the Superintendent's office.  This request will set up a conference with the campus principal. If the concern is not resolved, a request for a conference (Level 2) should be sent to the Superintendent's office. If still unresolved, the district provides for the complaint (Level 3) to be sent again to the Superintendent's office to be presented to the board of trustees.

The grievance process is outlined below.  Our hope is that complaints are able to be resolved at the lowest administrative level possible.

Step One

This is the informal administrative conference. The individual with the complaint should present their concerns to the lowest level administrator.
If you were not able to resolve your complaint with this step, please proceed to step two. 

Step Two

If you are unable to resolve your complaint with an informal administrative conference, you will need to proceed to a Level One formal complaint:

 “Days” shall mean District business days. In calculating timelines under this policy, the day a document is filed is “day zero.” The following business day is “day one.”

Level One Complaint – Lowest Level Administrator

Employee Complaint Form - Level One
Student/Parent Complaint Form - Level One
Public Complaint Form - Level One

Submit complaint form to Ashley Buse at the Superintendent's office within 15 days of the informal conference and/or incident/event that is the cause of the complaint. A hearing will be set within 10 days. The administrator hearing the complaint will respond in writing within 10 days after the hearing. The complainant has 10 days to appeal the complaint after receiving the response. 
If you are unable to resolve your complaint at Level One, please proceed to Level Two. 

 

Level Two Complaint - Superintendent's Designee

Employee Appeal Notice - Level Two
Student/Parent Appeal Notice - Level Two
Public Appeal Notice - Level Two

Submit complaint form to Ashley Buse at the Superintendent's office within 10 days after receiving the Level One response. A hearing will be set within 10 days. A written response will be provided within 10 days after the hearing. The complainant has 10 days to appeal the complaint after receiving the response.
If you are unable to resolve your complaint at Level Two, please proceed to Level Three. 

 

Level Three Complaint – Board of Trustees

Employee Appeal Notice - Level Three
Student/Parent Appeal Notice - Level Three
Public Appeal Notice - Level Three

Submit complaint form to Ashley Buse at the Superintendent's office within 10 days after receiving the Level Two response. The superintendent places the matter on the agenda for a future Board meeting and informs the complainant in writing of the date, time, and place of the hearing. The Board may or may not take action.